Privacy Policy
NYC Chimney Services, LLC
332-330-6638
100 Church St Suite 800, New York, NY, 10007
Effective Date: April 10, 2025
Introduction
At NYC Chimney Services, LLC, your privacy is important to us. This policy outlines how we collect, use, protect, and share your information when you visit our website, use our services, or communicate with us. We are committed to safeguarding your personal information in compliance with all applicable privacy laws.
By using our services or submitting your personal information to us, you consent to the practices described in this policy.
Changes to Our Privacy Policy
We may update this policy from time to time to reflect changes in technology, legal requirements, or our services. Any modifications will take effect immediately once posted on our website. We encourage you to review this page periodically to stay informed about how we protect your information.
What Type of Information Do We Collect?
We may collect the following types of information:
Personal Information: such as your name, phone number, email address, and physical address.
Communication Preferences: such as SMS opt-ins or email preferences.
Payment Information: billing details (only when applicable).
Technical Data: such as IP address, browser type, operating system, and browsing behavior via cookies and analytics tools.
How Do We Use the Information That We Collect?
We use your information to:
Schedule appointments and provide services.
Respond to inquiries and customer support requests.
Send service confirmations, reminders, or follow-up messages.
Send occasional updates, promotions, or company news (only if consent has been given).
Improve our website functionality and user experience.
With Whom Do We Share Information That We Collect?
We do not sell, rent, or share your personal information, including phone numbers obtained through SMS opt-in, with any third parties or affiliate companies for marketing purposes.
Your information may be shared with service providers and trusted partners only when necessary to deliver services on our behalf (such as payment processors or CRM platforms), and only under strict confidentiality agreements.
Cookies and Similar Technology
We use cookies and similar tracking technologies to enhance your experience on our website. These may collect information such as browser type, time spent on pages, and preferences. Cookies help us improve performance and tailor content to your interests.
How We Manage Your Cookies
You may modify your browser settings to block or delete cookies at any time. Note that disabling cookies may affect the functionality and performance of certain website features.
Who Can You Contact for More Information?
If you have any questions regarding this privacy policy or your data, please contact us:
NYC Chimney Services, LLC
📞 332-330-6638
📍100 Church St Suite 800, New York, NY, 10007
SMS Terms and Conditions
1. SMS Consent Communication
Phone numbers collected through SMS opt-in are never shared with third parties or affiliates for marketing purposes.
2. Types of SMS Communications
If you opt-in to receive SMS from NYC Chimney Services, LLC, you may receive:
Appointment confirmations and reminders
Follow-up service messages
Inquiries related to billing or job updates
Promotions or special offers (only with your consent)
Example: “Reminder: Your chimney inspection is scheduled for tomorrow at 2 PM. Reply STOP to unsubscribe from SMS alerts.”
3. Message Frequency
SMS frequency varies based on communication type, but typically does not exceed 4–6 messages per month.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply based on your mobile carrier’s pricing plan.
5. Opt-In Methods
You may consent to SMS communication by:
Verbally agreeing during a phone call
Checking the opt-in box on our website forms
Filling out a paper form in person
6. Opt-Out Methods
You may opt out at any time by replying STOP to any SMS message.
You can also call us at 332-330-6638 to request SMS removal.
7. Help
Need assistance?
Text HELP to our number or contact us directly at www.chimneysnyc.com or call 332-330-6638.
8. Standard Messaging Disclosures
Message and data rates may apply.
You may opt out at any time by texting STOP.
Message frequency may vary depending on the nature of your service or requests.